Iflast year’s Sony hack reminded everyone that not securing your own data can be embarrassing,the recent Ashley Madison fiasco proved that failing to secure your customers’ data can be a whole lot worse.
The frequent headlines about cyber security breaches and hacking, along with concerns about data snooping by governments around the world, have caused many to inquire just how secure the data inside their CRM solution might be. They are right to ask. With so much customer data at stake, there is a lot to think about with CRM security.
Let’s look at what can go wrong:
Earlier this year,the FCC fined AT&T $25 million for data security and privacy violations that exposed about 280,000 U.S. customers’ names and full or partial Social Security numbers. The breaches occurred when employees at call centers used by AT&T in Mexico, Colombia and the Philippines accessed sensitive customer data…
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